If you have questions or concerns regarding this statement you should first contact us via Customer Service email or by calling 757-826-1073. If you prefer to write us our postal address is:
Race Supply Warehouse, LLC
600 Copeland Dr
Hampton, VA 23661
Race Supply Warehouse has taken numerous precautions to guard your security while making purchases online in order to make you feel comfortable and secure. Our goal is to make you feel as comfortable shopping here as you would from our catalog or retail showroom.
What personally identifiable information is being collected?
You may be asked to provide us with personally identifiable information when you visit the RSW website in order for us to provide you with the products or services that you have requested. For example, when you order a product we may ask you to become a registered user of our site. You will be asked for your shipping and billing addresses, your email address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives we will store a record of your request along with your email address. Additionaly, our Web servers track various technical details about your visit, such as your computer's IP address and which pages you visited. That information does not typically contain any personally identifiable information about you. We also collect demographic and interest information (such as age, gender and interests) about you using Google Anayltics. This allows us to present specific products and services to you based on who you are and what you like.
How is the information being used?
The information we collect is used to provide the products and services that you have requested or in which we think that you might have an interest. It is also used to improve the content of our website, to notify you of problems with your requests, or to update you about changes to our website.
With whom do we share your information?
We occasionally need to share information with third parties in order to operate this website and in order to provide you with the products and services you have requested. We may transmit your personal information to service providers who assist us in processing orders, shipping products, processing payment information, sending catalogs, conducting surveys, processing job applications, and sending emails and newsletters. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of those organizations may have their own privacy statements which may give you additional protections. You are encouraged to read those statements when presented.
How do I access, update, or delete my personally identifiable information?
If you are a registered user of the website, you can manage many aspects of your registration information. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before changes can be made. The online registration area will also permit you to exercise control over the use of your email address, allowing you to opt-out of future email messages from this website. Due to various legal and record keeping requirements, however, we may be required to maintain records about your purchases or other activities on this website. However, you will always be permitted to opt-out of any marketing uses of your personal information.
What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency as well as the particular law enforcement agency making the request.
What are cookies and how do we use them?
RSW also uses a session cookie, which is a piece of identification between your browser and our server that helps to do things such as keeping track of the items in your shopping cart. The shopping cart cookie is saved for a designated period of time in case your session expires or if you return to complete a purchase within that time frame.
What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive email from us in the future, please let us know by calling, sending an email, or by writing to us at the above postal address and telling us that you do not want to receive email from our company.
If you provide us with your email address, you may receive messages about your order status, issues regarding the operations of this website, and messages from subsidiaries of RSW and other companies with operational relationships to RSW. You may modify your email preferences by calling 757-826-1073 or if you have an account at racesupplywarehouse.com you may change them in the "My Account" section.
If you provide us with your postal address, you may receive periodic catalogs from us or other notices containing information about new products and services or upcoming events. Occasionally, we may make our postal mailing address lists available to subsidiaries and affiliated companies that are part of the RSW family of companies. We may also make our postal mailing address lists available to other direct mail companies who we believe may have products and services of interest to our customers. However, we do not share email addresses with any outside organizations for marketing purposes. If you do not wish to receive postal mailings from RSW, its subsidiaries, or third-party organizations, please let us know by calling, sending an email, or writing to us at the above postal address. Please provide us with your exact name and postal address and define which lists you wish to be removed from so that we can be sure your information is removed from future mailing lists.
We will request your telephone number or facsimile (FAX) number and if you provide it you may receive telephone or FAX contact from us with information regarding your orders or requests for information. We do not share phone or FAX numbers with third parties for marketing purposes.
What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
RSW values your business and is committed to doing everything possible to make our online ordering process secure. As always, our 100% satisfaction guarantee applies to any and all purchases from RSW.
Secure Ordering Process
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The RSW website uses SSL to communicate with secure browsers like Firefox, Netscape, and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Don't worry if your browser is secure or not - if it is not secure, you will not be able to purchase on our online store.
Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.